Your Trustpilot TrustScore appears in search results, on your own website and in the eyes of every customer who checks you before buying. A few unfair ratings can pull it down quickly. If you want to remove negative reviews from Trustpilot, the key is to understand what Trustpilot will and will not take down, and […]
Your Trustpilot TrustScore appears in search results, on your own website and in the eyes of every customer who checks you before buying. A few unfair ratings can pull it down quickly. If you want to remove negative reviews from Trustpilot, the key is to understand what Trustpilot will and will not take down, and then to build a strong, accurate case. This guide shows you how Trustpilot review removal works and how to report a Trustpilot review properly.
Trustpilot is built for genuine customer feedback, so it keeps honest negative reviews. It can remove reviews that break its guidelines, including:
When you report a review, Trustpilot can ask the reviewer to provide documentation of their experience. If they do not respond or cannot show it, the review may be removed. If your report is rejected, you can respond with additional evidence. A Trustpilot dispute review works best when it is specific. Cite the exact guideline, include dates and order records, and keep the tone factual.
Trustpilot lets you respond publicly. A short reply that thanks the customer, addresses the issue and offers a way to resolve it can improve how readers see the review. If the customer is satisfied, they can also update their rating.
Our Trustpilot review removal service handles both recent and older reviews. We check each review against Trustpilot’s guidelines, prepare the case and file and follow up on your behalf. We only take on reviews we are confident we can remove, and if we cannot complete the removal you receive a full refund of that order. For the Google side of your reputation, see our guide to removing a fake Google review.
Not sure which of your reviews qualify? Request a free review audit or message us on WhatsApp. We will tell you honestly which reviews can be removed before you place an order.
Yes, but only when they break Trustpilot’s guidelines. Reviews that are fake, not based on a genuine experience, abusive, or that expose private information can be reported. Honest reviews from real customers stay up.
It may. When a review is reported as not based on a genuine experience, Trustpilot can ask the reviewer to show evidence of the purchase or interaction. If they cannot, the review may be removed.
No. Paid plans do not buy removals. Every review is judged against the same guidelines regardless of whether you have a free or paid account.
Reply publicly and politely. A calm response shows readers you take feedback seriously and can soften the impact of the review while Trustpilot decides.