We only accept orders for reviews, videos, and accounts that we are confident we can remove, so payment is collected in full before work begins. If you have any doubts or questions, please contact us by Email or WhatsApp before you place your order, and we will gladly explain the process and answer everything first. Once you have confirmed the order and paid, we start work right away. In the unlikely event that we are unable to complete the removal, you will receive a full refund of that order to your original payment method, or by an agreed method for ACH, wire transfer, Western Union, or Payoneer payments. Refunds are not available once the content has been successfully removed, or if the details you gave us were inaccurate. If removed content is later re-posted by someone else, it will be treated as a new case. To request a refund, send us an Email or message us on WhatsApp with your order details, and we will reply within 2 business days.